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A customer has taken legal action against Pak Suzuki Motor Company (PSMC) over the alleged unfulfillment of a warranty claim. According to details, a customer who bought a Suzuki Alto VXL AGS from a dealership in Faisalabad discovered a critical fault in his car shortly after buying it. A legal document available with the source reads:
“After approximately 4 months’ time, the vehicle has been found defective due to mechanical issues. My client has been confronting problem in gear shifting that also causes large amount of oil consumption and vibration to entire vehicle. As the problem persisted, my client rushed to nearby authorised Suzuki workshop in Jhang. The workshop personnel told my client that a gear needed to be replaced and for that seven hundred thousand rupees (Rs.700,000) would be charged. My client provided warranty card, however, the workshop personnel denied entertaining that warranty claim. Otherwise, page 2 of the warranty book clearly mentions for a claim of warranty if a vehicle has not been driven for more than sixty thousand kilometres (60,000 km) from the date of invoice. My client’s vehicle is only driven to thirteen thousand kilometre (13,000 km) till 19 December 2021.”
However, the dealership refused to entertain his warranty claim, the plaintiff said. He further alleged that the dealership CEO instead tried to force him to drop his legal action, telling him that his notice is inconsequential.
